The Customer Support Specialist is responsible for assisting with operational and customer service support of the clients requirements. They will be working closely with the client to achieve position outcomes. They will be expect to process client requests received via phone, email, fact or internal proprietary systems.
REQUIRED SKILLS AND EXPERIENCE
• Extensive understanding of reservation systems for hotel room blocks, rate structures and payment forms • Strong computer skills including use of Excel, Word and Outlook • Excellent time management skills • Passion for having outstanding relationship management and customer service skills • Knowledge of Ground Transportation reservations and hotels as a product: chains, categories, locations etc.
NICE TO HAVE SKILLS AND EXPERIENCE
• Bilingual Spanish, Portuguese, French a plus • Experience with airline and/or hotel reservations systems
Compensation:
$25/hr
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
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