I'm a recruiter (headhunter). This service is free to you (the candidate). One of the companies that I recruit for is looking for a:
Customer Support Rep
Hybrid remote - Parma, Ohio
Monday through Friday
8:30am to 5:00pm
Must live within 30 miles of Parma, Ohio
Summary
• Excellent communication skills
• Customer Service and low level technical support
• Hybrid remote, some work-from-home, some on-site at the office in Parma
• 2 weeks of PTO, medical, dental, vision, accident, critical illness, life, 401k match, college tuition benefit program
Responsibilities
• Receive or initiate contact with customers for low level technical support issues
• Follow knowledge base articles and standards to troubleshoot and resolve issues
• Escalate issues when necessary and advocate for urgency when needed
• Document customer info, triage steps, solution, or escalation notes
• Follow-up with customers to confirm that solutions are acceptable
• Monitor queues to ensure compliance with SLA requirements
• Provide highest level of responsiveness and service possible
Requirements
• Outstanding communication skills
• High level of emotional intelligence
• Must live within 30 miles of Parma, Ohio
• High level of empathy, care, and compassion
• Customer Service or Customer Support experience
• Ability to document customer issues quickly and courteously
• Team player mentality, flexible for shift changes or modifications
• Ability to focus with a high degree of accuracy and thoroughness
• Communicate via phone, instant messenger / chat, email, and ticket entries
• Bonus: experience with a ticketing software for customer support
• Must live within 30 miles of Parma, Ohio
• Must live within 30 miles of Parma, Ohio
Sean Zetts
440-447-0001
Riverside Recruiting
Sr. Recruiter & President
Sean.Zetts@RiversideRecruiting.com
customer care customer experience help desk helpdesk it support tech support coordinator information technology call center support center contact center support
Company Description Reitz Oil Company is a well-established heating oil delivery and HVAC, plumbing, and electrical company based in Lancaster, Pennsylvania. With a commitment to providing top-quality services and products, Reitz Oil Company has built a reputation for...
...patients and a team focused on excellence. Overview: Join the Beebe Outpatient Operating Room Team on a per diem basis. Weekdays only! Must... ...With Electronic Health Records Credentials: Essential: * RN - Registered Nurse * BLS - Basic Life Saving certification...
...building," providing fast track, efficient solutions for industrial, commercial, institutional, and residential related building projects.... ...that offices, restrooms, and shared spaces are consistently clean, safe, and prepared for use the next business day. Were looking...
...Military Field Consultant- SR. Intermittent Telework US Citizen We are looking for former military individuals to join our team... ...program. This is a great opportunity for someone who enjoys a mix of remote work and travel, engaging directly with military families and...
As a Automotive Painter you will be responsible for performing automotive repairs and service as assigned in accordance with manufacturer... ...work as outlined on repair orders* Must be able to color match/tint and blend colors* Spray waterborne paint* Busy shop* Need ASAP