Job Description

WAVE BL is looking for a motivated and experienced Portuguese Native speaker (Spanish speaker -advantage) to join our international A-team that spearheads our product footprint growth. In this role, you will focus on providing our new customer accounts with a fabulous experience coupled with a carefully designed customer journey, driving customer satisfaction, subscriptions, and revenue.

What You’ll Do:

• Take E2E ownership for a set of incoming new accounts and take them with professionalism and care through our customer journey.
• Prioritize and advance accounts through the customer journey to maximize conversions.
• Lay the foundations for a long-lasting business relationship in line with our company’s strategy and Value Proposition.
• Perform training, implementation and deployment, qualifications and discovery sessions with our new accounts and document the findings.
• Maximize product value for our customer and keep them updated about new features and potential use cases.
• Coordinate and monitor all operational activities related to support your set of accounts.
• Manage customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues.
• Exercise your product, people and business skills to achieve the best results for WaveBL.

Requirements and Skills:

• Customer-obsessive, with at least 3-4 years of solid customer service, customer training or customer technical support experience (SaaS background preferred).
• Fluency in Portuguese and English - mandatory.
• Spanish -Advantage.
• Excellent written and verbal communication / presentation skills.
• Strong Familiarity with Salesforce, Jira – Advantage.
• Proven knowledge and experience in the Supply Chain / Shipping / International Trade industry – Advantage.

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