Job Title: Customer Service Specialist I
Location: Costa Mesa, CA 92626
Duration: 6 Months with possible Term to hire
Schedule: Monday to Friday 8:30am-5:00pm
Job Summary: The Customer Service Specialist serves our patients, members, and providers. Responsible for answering phone calls and scheduling patient appointments. Triages phone calls as necessary. May conduct patient/member pre-certification to ensure coverage for appointments and medical care. With the assistance of data and technology, they function as a liaison and ensures a high value and personalised experience.
Job Responsibilities:
Required Skills & Experience: One (1) – three (3) years of customer service experience.
Education: High School Diploma or equivalent.
REQUIRED
2+ years’ experience with radiology diagnostic testing scheduling experience – e.g. mammogram, DEXA, X-ray, Ultrasound, CT, MRI, Nuclear Medicine.
Health insurance verification knowledge
Required Skills: CUSTOMER SERVICE ORIENTED, HEALTH BENEFITS, LIAISON, ANSWERING PHONES, SCHEDULING
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