Customer Service Specialist Job at Unicon Pharma Inc, Costa Mesa, CA

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  • Unicon Pharma Inc
  • Costa Mesa, CA

Job Description

Job Title: Customer Service Specialist I

Location: Costa Mesa, CA 92626

Duration: 6 Months with possible Term to hire

Schedule: Monday to Friday 8:30am-5:00pm

Job Summary: The Customer Service Specialist serves our patients, members, and providers. Responsible for answering phone calls and scheduling patient appointments. Triages phone calls as necessary. May conduct patient/member pre-certification to ensure coverage for appointments and medical care. With the assistance of data and technology, they function as a liaison and ensures a high value and personalised experience.

Job Responsibilities:

Required Skills & Experience: One (1) – three (3) years of customer service experience.

Education: High School Diploma or equivalent.

REQUIRED

2+ years’ experience with radiology diagnostic testing scheduling experience – e.g. mammogram, DEXA, X-ray, Ultrasound, CT, MRI, Nuclear Medicine.

Health insurance verification knowledge

Required Skills: CUSTOMER SERVICE ORIENTED, HEALTH BENEFITS, LIAISON, ANSWERING PHONES, SCHEDULING

Job Tags

Monday to Friday,

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