Customer Service Representative Job at Radians, Memphis, TN

cm1CZ3J2VWFETjJjcjBhRmxsbGhaeEpaamc9PQ==
  • Radians
  • Memphis, TN

Job Description

POSITION SUMMARY:

The Customer Service Representative (CSR’s) will provide customers with the information and services they need to successfully promote and buy Radians products. CSR’s will work collaboratively with Inside Sales Representatives, Inside Sales Account Representatives, Regional Sales Managers, and Manufacturer’s Representatives to facilitate the sales process.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

  • Answering customer calls, assisting, and/or directing them.
  • Calls that include special pricing should be transferred to the Inside Sales or Inside Sales Account Representative.
  • Product knowledge of our products and the competitive industry.
  • Identify and understand who key competitors are in the industrial/safety channel.
  • Participate in the sales process as well as the administrative requirements of answering calls, entering orders, providing pricing, order tracking and complaint resolution.
  • All incoming orders received via sales fax, email, mail, EDI, SPS, or any other electronic form of communication should be entered daily upon receipt.
  • All credits and samples to be entered the day they are received.
  • Follow-up calls and voicemails should be returned by end of business the day of receipt.
  • Both positive and negative feedback received by customers should be entered with a task in P21.
  • Communicate customer product requirements to Purchasing in a timely manner to minimize backorders.
  • Other duties as assigned.

EDUCATION and/or EXPERIENCE & OTHER SKILLS AND ABILITIES:

  • Customer service background: experience in a safety products environment preferred
  • Heavy customer service/data entry skills.
  • Excellent phone call skills/ etiquette with ability to answer a high volume of incoming customer service calls a must.
  • Strong written and verbal communication skills.
  • Must be PC literate (MS Office) and have strong data entry, organizational and interpersonal skills.
  • Experience with P21 is a plus.
  • Ability to multi-task and prioritize work on a daily basis.

Job Tags

Similar Jobs

Stevens County

Victim Witness Coordinator/Legal Assistant Job at Stevens County

The primary purpose of this position is to provide effective assistance to victims/witnesses, refer victims to available programs and resources, advise victims of their statutory rights ensuring legislative mandates are achieved, provide victims rights education and community...

Yexgo

Data Entry Operator Job - Work From Home (100% Remote) Job at Yexgo

 ...college degree a plus) Basic computer and communication skills Strong organizational and time management abilities Ability to work independently or as part of a team Adaptable and willing to learn new tools or systems Reliable and responsible work ethic... 

Northeast Healthcare Recruitment, Inc.

Urology Physician Job at Northeast Healthcare Recruitment, Inc.

 ...We are seeking a full-time Urology Physician to join our team in Phoenix, AZ. This is an exciting opportunity to serve as a faculty member in the Department of Surgery, contributing to the development of clinical services and education for our sponsored graduate medical... 

IntePros

Regulatory Compliance Analyst Job at IntePros

 ...Were seeking a sharp, proactive Regulatory Compliance Analyst to join our client's team and support operational compliance across core functions like billing, enrollment, and claims for a major health insurance issuer. In this role, youll monitor regulatory developments... 

Rutland Regional Medical Center

Respiratory Therapist Pines Job at Rutland Regional Medical Center

 ...Respiratory Therapist Pines Rutland-VT-05701-United States COMPETITIVE SHIFT DIFFERENTIALS $4.25 - 2nd Shift $8.00 - 3rd Shift $4.75 - Weekend Provides respiratory care to patients in varying states of health and illness by assessment, planning...