Customer Service Representative Job at Pacer Group, Auburn, NY

cEdkbHAva2RBTnlmcmtlTmtsdGtZQkpUaXc9PQ==
  • Pacer Group
  • Auburn, NY

Job Description

Position Title: Customer Service Representative

Location: Auburn, New York 13021

Shift: Mon – Fri (8:00 Am – 5:00 Pm)

Description:

  • We are seeking a Customer Service Representative to provide front-line support by directing callers and email inquiries to the appropriate team or department.
  • This is a contract role covering for an employee going on maternity leave later this year.
  • While prior knowledge of part and pump terminology is helpful, training will be provided.

Key Responsibilities

  • Serve as the first point of contact for customers via phone and email
  • Route inquiries appropriately and ensure prompt responses
  • Follow ISO9001 Customer Service Procedures and Work Instructions
  • Utilize key systems: ERP-LX (Order Entry), eCom (Customer Portal), Salesforce (CRM), and 8x8 (Phone system)
  • Assist with warranty claim processing
  • Perform other duties as assigned by the Customer Service Manager

Preferred Skills & Experience

  • 1–3 years of experience in a customer service role
  • Proficiency with ERP-LX required
  • Financial/accounting aptitude and strong problem-solving skills required
  • Familiarity with MS Office, Salesforce, and general CRM tools
  • Strong communication skills, customer-focused mindset, and ability to work independently
  • Responsible and self-motivated
  • High school diploma required; Associate's degree or some college coursework preferred

Job Tags

Contract work, Shift work,

Similar Jobs

Ember Group Consulting

Regulatory Project Manager (Energy) Job at Ember Group Consulting

 ...drive positive change for our clients. Regulatory Project Manager - Energy & Utilities...  ...financial models in collaboration with internal subject matter experts and external consultants...  ...Rates, Legal, Accounting, Regulatory Affairs, Operations, and Customer Strategy teams... 

The New New Thing

Public Relations Specialist Job at The New New Thing

 ...This is a full-time hybrid role for a Public Relations Specialist at The New New Thing. The Public Relations Specialist will be...  ...Qualifications Writing and Public Relations skills Communication and Media Relations skills Strategic Communications skills... 

Confidential

Talent Acquisition Intern Job at Confidential

 ...of professionals domestically and internationally Ability to work in a fast-paced and growing environment Benefits: The hourly rate for this position is $25. LinkedIn Learning access Entrepreneurial environment, autonomy, and fast decisions International... 

HAI Group

Senior Underwriter Job at HAI Group

 ...and affordable housing properties and operations eligible for insurance coverage. The department fully analyzes risk and exposures and...  ...Generous paid time off, paid volunteer days and paid holidays Medical, vision and dental Insurance Company paid life, AD&D, short-... 

Always Best Care Senior Services - Desert Cities

Babysitter / Nanny Job at Always Best Care Senior Services - Desert Cities

 ...Title: Babysitter/Nanny We are seeking a reliable and caring babysitter to provide attentive childcare for the children in our home environment. The ideal candidate will be responsible for ensuring the safety and well-being of the child/children. This role does...