Job Description

Role : Customer Service Representative

Location Redwood City, CA (hybrid)

Duration : 6 months

Bilingual: Fluent in English and Spanish

THE ROLE:

Knowledge, Skills & Abilities:

• Minimum three years of customer service experience or combination of education and experience
• Excellent customer service experience and proven ability to meet performance standards
• Ability to learn policies and procedures and correctly provide that information to customers and use it to make sound decisions
• Must be able to work in a fast-paced environment with frequent interruptions
• Strong multitasking skills
• Positive attitude, friendly and professional
• Fluent in English and Spanish
• Excellent verbal and written communication skills
• Excellent interpersonal skills,customer focused and adaptable
• Strong computer skills. Experience with Outlook, Google docs and sheets
• Strong organizational and analytical skills, strong attention to detail and accuracy
• Quick learner, self-motivated, problem solver, ability to de-escalate upset customers

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