Customer Service Representative Job at Karen Kane, Vernon, CA

bzJWZ3AvTVpEOWlXcVVTTWxsaHRaQmRTaHc9PQ==
  • Karen Kane
  • Vernon, CA

Job Description

We’re looking for an Ecommerce Customer Service Representative to join our team by assisting customers placing online orders through inbound calls, outbound calls, and email correspondence. Do you have excellent communications skills and problem-solving skills? This may be the perfect job for you! This is an on-site position based in Los Angeles, CA. The ideal candidate for this job is engaging, client-centric, focused on finding solutions, and committed to providing A+ customer service.

About the Role - Job Responsibilities Include:

  • Respond, answer, and resolve any customer inquiries and concerns
  • Help customers place orders over the phone; increase revenue through cross-selling and up-selling merchandise
  • Communicate with customers who are experiencing various issues through emails, phone calls, and live chat
  • Develop and maintain a strong knowledge of our clothing and other products, as well as our current promotions
  • Help receive and prepare incoming ecommerce merchandise so that it is shipment-ready for our customers
  • Provide product detail to our Ecommerce team to help improve online product descriptions
  • Communicate clearly with all departments in writing and/or verbally regarding defective and unacceptable merchandise
  • Offer suggestions as needed to improve team processes or efficiencies
  • Respond promptly and accurately to customer inquiries and requests
  • Assist customers with placing, tracking, and returning orders
  • Work with Ecommerce team on related initiatives and activities as needed

Qualifications - Candidate Requirements:

  • High school diploma / GED
  • Experience working with Gorgias, AirCall, Shopify and/or similar Ecommerce platforms systems preferred
  • Ability to read, write, and speak in both English and Spanish (bilingual)
  • Self-motivated with the ability to question and learn new tasks quickly
  • Ability to empathize with and prioritize customer needs
  • Ability to determine customer needs and provide appropriate solutions
  • Highly motivated, energetic and upbeat personality
  • Microsoft Office Knowledge – Outlook, Excel, and Word
  • Ability to work independently and with a team

Pay range and compensation package - Benefits:

  • 401k plan with partial company match
  • Comprehensive healthcare, dental, and vision plan
  • Clothing discount
  • Voluntary life insurance, as well as short-term and long-term disability policies
  • Voluntary free annual biometric health test
  • Early access to company sample sales
  • Company-sponsored Wellness program
  • Access to free monthly health & mindfulness webinars
  • Seasonal monetary awards for participation in company Fitness Challenges
  • Partial healthcare-subsidized fitness membership to 10,000 gym locations across the country
  • Company-subsidized discounts to theme parks & local attractions, including Disneyland, Knotts Berry Farm, Universal Studios, Legoland, Six Flags, Sea World, and Southern California sports teams; discounts to brands including Vitamix, Sonos, and others

Job Tags

Temporary work, Seasonal work, Work at office, Local area,

Similar Jobs

NBG Sport Clips

Hair Stylist Extraordinaire - Boost Your Career at Sport Clips FT Job at NBG Sport Clips

 ...your skills to the next level and become part of an incredible family of...  ...treatment. Flexible Schedules: We want you Full-time or Part-time. We understand the importance...  ...Sport Clips family. Discover the joy of helping clients look and feel their best while... 

Beth Israel Deaconess Medical Center

Computational Biology / Bioinformatics / Machine Learning Postdoc - Single Cell and Spatial Technologies Job at Beth Israel Deaconess Medical Center

The Vlachos Lab and the Spatial Technologies Unit ( are currently looking for talented postdoctoral researchers to lead large-scale spatial/single cell initiatives within our research program as well as to devise novel AI/ML and computational biology methods that will...

Rinse

Operations Coordinator Job at Rinse

 ...and eventually global, brand in clothing care. We're taking on a massive consumer problem and creating a significantly better dry cleaning and laundry experience through the combination of "smart scheduling" and best-in-class quality and logistics, all supported by a strong... 

AMERICAN METALS SUPPLY LLC

Warehouse Shift Manager - 2nd shift Job at AMERICAN METALS SUPPLY LLC

American Metals Supply is a growing metals distributor servicing the southeastern part of the USA with offices located in Tampa, FL. Company was formed by a highly experienced group of people with many years of exposure to the aluminum market. We have developed systems...

Paradigm Oral Surgery

Registered Dental Assistant - Oral Surgery Job at Paradigm Oral Surgery

 ...Registered Dental Assistant Oral Surgery Surgical Assistant - Oral Surgery BelRed Oral Surgery | Bellevue, WA Position Highlights: Step into the fast-paced world of oral surgery as a Registered Dental Assistant (RDA)! Your role is essential in supporting...