Job Title : Customer Service Manager
Location : Pembroke Pines, FL (5 days onsite)
Job-Type : Direct Hire
Employment Eligibility : Gravity can only consider US Citizens or Green Card Holders at this time.
Position Overview
Gravity is seeking an experienced Customer Service Manager with 10+ years of experience in SaaS-based customer support operations. This role will oversee a team of Customer Service Representatives (CSRs), ensuring a high level of customer satisfaction, efficient support workflows, and process optimization. The ideal candidate has a strong background in SaaS customer success, CRM systems, and technical troubleshooting, with a strategic mindset to drive retention, engagement, and expansion of the customer base.
Key Responsibilities
Required Skills & Qualifications
Education & Experience
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