Job Description

A fast-growing company in the furniture industry is seeking a Customer Care Manager to lead a team dedicated to providing top-tier service. This role requires a strong leader and mentor who can foster a culture of collaboration, accountability, and customer satisfaction while ensuring operational excellence.

Responsibilities Include:

• Leading and coaching a team to deliver outstanding customer service.
• Developing and improving processes and systems with a customer-first approach.
• Monitoring performance metrics and ensuring KPI targets are met.
• Managing day-to-day operations , including scheduling, staff management, and service levels.
• Collaborating with teams to enhance customer care policies and training programs .
• Capacity planning to meet the demands of a fast-growing business.
• Setting an example by consistently prioritizing the customer experience .

Ideal Qualifications:

• 3+ years of experience in customer service leadership.
• Strong leadership, communication, and problem-solving skills.
• Proven ability to analyze data and make strategic, data-driven decisions.
• Experience with CRM, OMS, Excel, G-Suite, and Airtable .
• Ability to manage, mentor, and motivate a team effectively .
• Bachelor's degree in Business, Marketing, or equivalent experience .

What’s Offered:

• Comprehensive health benefits .
• Career growth opportunities in a dynamic start-up environment.
• Paid holidays .

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