Customer Service Consultant Job at Indotronix Avani Group, Columbus, OH

b0dKa3FmWWRDOTZkcmtlQ2wxNWhZUlZaaUE9PQ==
  • Indotronix Avani Group
  • Columbus, OH

Job Description

Position: Customer Care Advocate

Location: Columbus, OH

Duration: 6 Months

Pay rate: $22/hr on W2

Description:

Position Summary:

Fields inbound/outbound calls from current and potential residential, small business and C&I customers. Facilitates mass market customers' understanding of the energy market, and provides step-by-step instructions which enable the customer to complete the online, direct mail, or phone enrollment onto CLIENT Energy Supply Service. Acts as liaison between Billing, Contract Management, Finance, Sales and the customer's Utility, utilizing information from various departments and utility resources to resolve problems and respond to customer inquiries by phone, e-mail, live chat and fax.

Key Duties & Responsibilities:

Inbound Inquires

Handle all inbound calls, emails, and live chats for current and potential customers, offering a unique approach to customer service exuding enthusiasm and personality while remaining professional and courteous at all times

Handle billing, contract, and enrollment-related questions or concerns

Provide line-by-line, simple analyses of customer’s bills, communicating usage and pricing information, and delivery/energy breakdowns

Address any concerns the customer may have

Conduct inter-departmental research to resolve more complex customer issues and trouble shoot customer problems

Act as gatekeeper for customer complaints, ensuring complaint validity and monitoring the gravity of complaints, according to complaint management process, for escalation to the Team Lead and/or Care Director.

Works with utility to resolve customer issues (reduce deposit requests, resolve billing and payment issues, request activity statements, investigate meter reading issues, drops/rescissions/cancellations, etc)

Meet eCommerce requests and inquiries, e.g. facilitate online customer payments, enroll/un-enroll customer in auto pay, recover username and passwords, provide status updates on agreement start and end dates, etc.

Contribute to departmental success by being accountable for team standards, goals and values in each customer interaction

Participate in weekly reviews to listen to feedback, improve interaction skills, and enhance the customer experience.

Contract Administration

Follow up on enrollment issues to correct information, investigate reason for cancellation, etc.

Processes agency agreement forms with the utility to ensure access to customer information for customer service purposes

Facilitate customer requests involving Contract Management (drops, billing changes, etc.).

Job Tags

Contract work,

Similar Jobs

JFK Behavioral Health Center

Security Guard Job at JFK Behavioral Health Center

 ...Position Overview : To provide a safe and secure facility and a welcoming environment for tenants, clients, employees and visitors. Duties...  ...experience Schedule : part-time; varies , day, evening/night and weekend shifts Location : Center City Philadelphia,... 

Foxconn Industrial Internet USA

Industrial Engineer Job at Foxconn Industrial Internet USA

FII USA, Inc ., a Foxconn Technology Group Company, is seeking an Industrial Engineer to optimize manufacturing processes and enhance workflow efficiency in PCBA operations. Once a part of the team, you will be responsible for a wide variety of tasks within the Industrial...

Bradley Arant Boult Cummings LLP

Data Services Manager Job at Bradley Arant Boult Cummings LLP

 ...Position Summary The Data Services Manager reports to the Director of Data Management and Application Services and works with the IT department to ensure the data needs of the firm are met. The Data Services Manager will be responsible for oversight of the firms technology... 

KellyMitchell Group

Product Manager Job at KellyMitchell Group

 ...Job Summary: Our client is seeking a Product Manager to join their team! This position is located in SeaTac, Washington. Duties: Develop user stories granular enough to be achieved in a single sprint elaborate on Epics and Features create and maintain the product... 

Spark Talent Acquisition, Inc.

Robotics Instructor Job at Spark Talent Acquisition, Inc.

 ...Robotics Instructor Hoffman Estates, IL Contract to Hire 50% Travel the first two years and none afterwards Job Description We are passionate about our customers, our employees, and the work we perform. We maintain a workplace where individuals can be proud...