Customer Onboarding Manager Job at WOLF, Austin, TX

b21SbXEvSWJDZHVYclVlQ24xaHRaQjFYamc9PQ==
  • WOLF
  • Austin, TX

Job Description

is seeking a proactive, organized Customer Onboarding Manager to lead new B2B clients through the onboarding process—from contract signature to go-live. You'll own the customer relationship during the onboarding stage of the customer lifecycle, managing timelines, configuring the Wolf platform to meet client-specific workflows, and training users to ensure success and value realization within a 60–80 day window.

You’ll report to the Director of Implementation and collaborate cross-functionally with Sales (to align on client goals and handoffs), Product and Engineering (for technical setup and issue resolution), and Customer Success (to transition accounts post-launch).

The ideal candidate can juggle multiple projects and deliver a high-touch, consultative onboarding experience. You bring with you a blend of project management skills, customer-facing communication skills, and technical aptitude to handle software configuration and troubleshooting. By executing onboardings effectively, you’ll play a pivotal role in accelerating customer activation and setting the stage for long-term account growth.

Responsibilities

The primary responsibilities of the Customer Onboarding Manager will include:

  • Project Management: Own onboarding from kickoff to launch, creating tailored project plans, managing timelines, and leading regular status calls.
  • Client Training: Deliver remote and/or on-site training to educate admins and end-users on best practices and effective platform usage.
  • Platform Setup: Configure platform settings, workflows, user roles, integrations, and templates to match client needs.
  • Issue Resolution: Triage and resolve onboarding issues by troubleshooting or coordinating with Product and Engineering.
  • Client Liaison: Act as the main point of contact during onboarding—building relationships, communicating updates, and setting expectations. Build and maintain positive working relationships with a variety of client stakeholders.
  • Adoption & Activation: Monitor engagement, encourage platform usage, and keep clients on track to reach onboarding milestones and ultimate platform activation..
  • Process Improvement: Contribute to refining our onboarding playbook through feedback and internal learnings.

Why It’s Exciting to Work at Wolf

Wolf.xyz is a fast-growing, venture-backed startup based in vibrant East Austin, where we’re building industry-defining technology to change how people find and secure work. Our whitelabeled B2B Staffing Platform as a Service (SPaaS) is reimagining staffing from the ground up—bringing speed, efficiency, and modern tools to an industry ready for transformation. At Wolf, you’ll be part of a passionate team working on real-world problems that impact how jobs are filled every day. You'll have a front-row seat to a high-growth startup environment, with the ability to make a tangible impact on the success of both our clients and our company.

Job Tags

Contract work, Remote job,

Similar Jobs

K.A. Recruiting, Inc.

Hematology / Oncology NP Job at K.A. Recruiting, Inc.

HEMATOLOGY / ONCOLOGY APP NEEDED IN SOUTHERN CALIFORNIA full time, permanent position extremely competitive pay excellent benefits ideal location in beautiful southern CA great year round weather previous experience desired DON"T WAIT! Click apply, email your updated... 

Altar'd State

Summer 2025 Graphic Design Intern Job at Altar'd State

Who Are We? Altar'd State is a rapidly growing women's fashion brand with more than 120 boutiques in 37 states. We offer a place of respite and a distinctive shopping experience with the latest fashion finds, the most sought-after accessories, as well as charming home ...

Motion Recruitment

Database Administrator - Postgres Database Operations Job at Motion Recruitment

 ...Exciting PostgreSQL Database Operations Contractor opportunity with an established firm....  ...PostgreSQL patching, query tuning, and database administration tasks. Familiarity with Kubernetes...  ...This contractor role requires a high level of expertise in Oracle RDS database... 

Care.org

Creative coordinator Job at Care.org

 ...career or followed a non-traditional educational or professional path, we hope you will consider a career at CARE. Job Title: CREATIVE COORDINATOR Job Location(s): US - Atlanta, GA Job Summary The Creative Coordinator is responsible for supporting the day... 

Loginsoft Consulting LLC

Salesforce Architect (Remote) Job at Loginsoft Consulting LLC

 ...NOTE: THIS POSITION IS TO JOIN AS W2 ONLY. Salesforce Architect Location: Columbia, MD (Remote) Duration: 6+ Months The ideal candidate will have: Salesforce Architect experience Knowledge of Sales & Service Cloud Knowledge of Informatica Financial...