Call Center Representative Job at LHH, Louisville, KY

cm1aaXFmSWVEdDJmcFVlQ2xWeGdieE5UaHc9PQ==
  • LHH
  • Louisville, KY

Job Description

Job Opportunity: Customer Service Representatives for Patient Support

Shifts Available:

  • 8:00 AM - 4:30 PM EST (hybrid after training)
  • 8:30 AM - 5:00 PM EST (hybrid after training)
  • 9:30 AM - 6:00 PM EST (hybrid after training)
  • 10:00 AM - 6:30 PM EST (hybrid after training)
  • 11:30 AM - 8 PM (remote after training)

Do you excel in a call center environment? LHH Recruitment Solutions is seeking dedicated and detail-oriented Patient Support Representatives for a confidential client in Louisville, KY. This role is pivotal in providing exceptional customer service and support to patients, ensuring their needs are met efficiently and effectively.

Key Responsibilities:

  • Inbound Support: Handle a high volume of incoming calls, including order taking, verifying prescriptions, and addressing "where's my package" inquiries.
  • Outbound Support: Manage outbound calls for prescription refills, coordinating with doctors' offices, and handling electronic patient cues and lab calls.
  • Call Handling: Maintain a KPI of 12 calls per hour or more, with an average of 5 minutes per call for system setup and note-taking.
  • Secondary Tasks: Utilize downtime between calls for additional tasks as assigned.
  • Training: Receive comprehensive training on proprietary systems as well as Salesforce and Prime.

Qualifications:

  • Prior, recent call center experience is required.
  • Strong communication skills and a customer-centric approach.
  • Ability to manage multiple tasks and prioritize effectively.
  • Familiarity with CRM systems, particularly Salesforce, is a plus.
  • Previous experience in a call center or healthcare-related role is preferred.

Why Apply?

  • Flexible shift options to accommodate various schedules.
  • Opportunity to work a hybrid role after training.
  • Join a supportive team dedicated to making a difference in patients' lives.

If you are passionate about providing top-notch customer service and thrive in a fast-paced environment, we encourage you to apply for this rewarding opportunity.

Job Tags

Hourly pay, Flexible hours, Shift work,

Similar Jobs

Partners Personnel

Project Manager Job at Partners Personnel

 ...delivering high-quality projects on time and within budget? We are currently seeking an experienced Engineering/Construction Project Manager to join our dynamic team in S. San Francisco , CA 94080! Position is 100% onsite, full time, TTH with a compensation range of $... 

Omega Law Group Accident & Injury Attorneys

Case Manager Assistant - Entry Level (Legal Field) Job at Omega Law Group Accident & Injury Attorneys

 ...in personal injury. To learn more, please visit our website: . Position Overview We are excited to announce entry-level openings for Case Manager Assistants to join our dedicated team. In this role, you will play a vital role in supporting our case managers and... 

Courtyard.io

Social Media Content Creator Job at Courtyard.io

 ...boundaries of whats possible in collectibles and digital ownership. Job Summary Were looking...  ...challenges to proactively pitch and produce timely content Develop content calendars in partnership with the marketing team and execute on a consistent posting... 

Kaiser Aluminum

Mechanical Engineer Job at Kaiser Aluminum

 ...world-class commitment to customer service. In short, the same qualities we look for in our people. We are looking for a Mechanical Engineer to join Kaiser Aluminum Warrick Operations in Newburgh, Indiana! The Ingot Department is looking for a dynamic problem solver to... 

Sigil Partners

Sr. Software Engineer (Robotics C/++) Job at Sigil Partners

*Salary $150k (firm) + early stage startup equity package *Must be US Citizen / Green Card (unable to sponsor visas Join a bold,...  ...A scrappy, resourceful mindset and a love for problem-solving ~ Willingness to be on-site in Seattlerobots dont do remote...