Call Center Representative Job at LanceSoft, Inc., Phoenix, AZ

b1dkanB2WWZDdCtackVTRG5sTmlZQlZUakE9PQ==
  • LanceSoft, Inc.
  • Phoenix, AZ

Job Description

Position Description:

Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business-related tax compliance, delinquency and general information requests and inquiries. To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude.

This position includes the following:

-Answering incoming phone calls in a fast-paced environment.

-Resolving Tier 1 level issues -Reviewing taxpayer accounts -Verifying, gathering and simultaneously updating key information

-Educating taxpayers of online resources and current tax policies

-Submitting requests for payment arrangements -Participation in all team engagement activities.

-Meeting performance expectations

Experience Required :

Previous two positions should each be at least one consecutive year in a fast paced call center. National call centers in industries such as finance/banking, insurance, telecommunications (not technical support).

Job Tags

Similar Jobs

Tricoci Salon | Spa

Spa Assistant - Chicago Job at Tricoci Salon | Spa

 ...At Tricoci Salon & Spa, we believe in the power of beauty, self-care, and a sense of belonging. We're a leading name in the beauty industry, offering an experiential space where our clients and team members can discover their best selves. Do you have in interest in... 

Insight Global

Recruiter Job at Insight Global

 ...Technical Sourcing Recruiter - Hardware Recruiting Location : Bellevue, WA (onsite 5 days a week) Duration: 12 month contract with extension or conversion Salary: $30-40/hr (experience dependent) Job Description Our client, a leading ecommerce company... 

Rely Services®

Data Entry Specialist Job at Rely Services®

Job title: Data Entry Specialist - Only ( Wisconsin and Michigan) Data Entry experienced profiles will be shortlisted. Job Type: Long term contract Location: ( Wisconsin and Michigan) Time: Any half of the day would work during the week Pay Rate: Starting from...

Insight Global

Compliance Specialist Job at Insight Global

Must-Haves: Basic knowledge of and experience with Windows applications and Microsoft Office Experience accurately inputting information into and retrieving information from the computer Plusses: ~ Associate degree in Business Administration ~ Availability...

Sapp Bros Transportation

Class A CDL, Local Transport Fuel Driver. Job at Sapp Bros Transportation

Class A CDL, Local Transport Fuel Driver.Loading, transporting, and unloading transport fuel trailers to customers in the Denver area.Pay: By the load. Yearly Range $75,000 to $100,000Local Home every night with Health Insurance, Dental, 401K, fuel discounts.Uniforms...