Call Center Representative Job at Harrison National Employment, Fort Mill, York County, SC

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  • Harrison National Employment
  • Fort Mill, York County, SC

Job Description

Job Summary:

We are seeking a motivated and customer-focused Call Center Representative to join our team. The successful candidate will handle inbound and/or outbound customer calls, provide information about our products and services, resolve issues, and ensure customer satisfaction.

Key Responsibilities:

  • Answer incoming customer calls and respond to inquiries promptly and professionally
  • Make outbound calls to follow up with customers or conduct surveys (if applicable)
  • Provide accurate information regarding products, services, and policies
  • Resolve customer issues or escalate unresolved problems to the appropriate department
  • Maintain records of customer interactions and transactions using CRM or call center software
  • Meet personal/team performance targets and call handling quotas
  • Follow communication scripts and guidelines when handling different topics
  • Stay up to date on product knowledge and company policies

Qualifications:

  • High school diploma or equivalent (required); associate degree or higher (preferred)
  • Proven customer service or call center experience is a plus
  • Excellent verbal and written communication skills
  • Strong problem-solving abilities and attention to detail
  • Comfortable using computers and CRM systems
  • Ability to work in a fast-paced environment and handle multiple tasks
  • Patience and professionalism when dealing with difficult customers

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