Responsibilities include:
• Demonstrate strong customer service skills to provide phone support including:
o Listening to the customer to gain an accurate understanding of the situation
o Being empathetic to the customer’s situation and having a sense of urgency to resolve the issue
o Producing accurate, detailed documentation at the client, problem and incident level
o Resolving conflict
• Responsible for high quality end-user technical support, related to enterprise software and hardware
• Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment.
• Under general oversight, provides after hours and weekend support as needed.
• The position requires attention to detail, follow through, teamwork focus and positive attitude.
Job Summary The Manager, Electrical Systems Engineering is responsible for leading a team of 10-15 engineers and technicians in the design and development of 3-phase power products. This role requires strong technical knowledge, as well as excellent coaching and leadership...
The Quality Assurance Manager is responsible for overseeing the quality management system (QMS) in accordance with ISO 9001 standards... ...customer quality requirements. This role pilots continuous improvement initiatives, manages quality documentation, and ensures regulatory...
...every day, coaching adults to greatness, and turning data into urgent, tangible gains for scholars. Why This Role Most senior academic jobs drift into paperwork and meetings. Not this one. Our Provost is our networks lead instructional coach : a charismatic,...
Company Description PECA Labs, a Pittsburgh-based medical device company founded in 2012 as a spin-off from Carnegie Mellon University and the University of Pittsburgh; specializing in developing innovative polymeric cardiovascular devices aimed at improving outcomes ...
...Title: SAP Analyst (Business Operations Specialist 3) Location : Morton, IL (100% Onsite) Length : 24-month contract with potential to extend or convert to Direct Hire Rate : ~$35/hr W2 + Benefits | $38/hr C2C We're hiring a Business Operations Specialist...