Responsibilities include:
• Demonstrate strong customer service skills to provide phone support including:
o Listening to the customer to gain an accurate understanding of the situation
o Being empathetic to the customer’s situation and having a sense of urgency to resolve the issue
o Producing accurate, detailed documentation at the client, problem and incident level
o Resolving conflict
• Responsible for high quality end-user technical support, related to enterprise software and hardware
• Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment.
• Under general oversight, provides after hours and weekend support as needed.
• The position requires attention to detail, follow through, teamwork focus and positive attitude.
...focused on enabling your career growth and continuous professional development. Our Marketing Department team is looking for a SEO Specialist. The SEO Specialist will have the opportunity to work remotely from within the United States.Are you passionate about driving...
Job description We are looking for an experienced commodity markets professional to work in a fast-growing team of leading carbon market reporters and analysts. Reporting to the Managing Editor, Americas Carbon, the role involves finding and writing breaking news...
...and virtualized infrastructure. At every level, our engineers have a significant technical... ...or related technical field involving coding or equivalent practical experience 6+ years... ...which includes the following: 1. Medical, dental, and vision insurance, including...
Infosys is seeking an Oracle Retail Predictive Application Server (Oracle RPAS) / Advanced Inventory Planning (Oracle AIP) Lead Consultant with implementation and application support experience. The position's primary responsibility will be development, configuration ...
...Join the Pediatric Therapeutic Services (PTS) Team! Pediatric Therapeutic Services (PTS) is at the forefront of providing school-based therapy services, passionately helping children realize their full educational potential. Who We're Looking For Are you an...