Call Center Representative Job at Aimic Inc, San Diego, CA

b21abnAvY2RDOWlhcWtTRWwxNXRZeE5Zanc9PQ==
  • Aimic Inc
  • San Diego, CA

Job Description

Job Title: Call Center Representative

Pay Rate: $23.84 per hour

Number of Positions: 18 (all open)

Location: San Diego, CA

  • Training will be onsite for 6 weeks, followed by 1–2 weeks onsite or remote.
  • Possible remote work option available after training and successful assessments (dedicated workstation required).

Schedule:

  • Start Date: October 30, 2025
  • Orientation: October 30–31, 2025
  • Training: Monday–Friday, 8:30 AM – 5:00 PM (onsite)
  • Post-training work shifts: Monday–Friday, 8:00 AM–6:00 PM or 11:30 AM–8:00 PM, with possible weekends.
  • Must be flexible to support business needs.
  • 40 hours per week | 8 hours per day.

Position Purpose

Responsible for high-quality communication with members, providers, employer groups, internal departments, and external agencies.

Key Responsibilities

Customer Care

  • Deliver accurate information on health plan benefits, policies, and procedures.
  • Use judgment to select appropriate resources to assist callers.
  • Maintain customer-focused service in line with organizational standards.

Problem Resolution

  • Research, investigate, and resolve member concerns and grievances.
  • Manage 60–80 inbound and outbound calls daily in a fast-paced environment.
  • Support service recovery efforts and ensure compliance with HIPAA and Medicare guidelines.

Required Skills & Experience

  • Minimum 6 months of recent call center experience (required).
  • At least 1 year of overall customer service experience.
  • Healthcare call center experience strongly preferred.
  • Proven ability to meet and exceed KPIs in a structured environment.
  • Strong interpersonal, investigatory, and problem-solving skills.
  • Excellent verbal/written communication and computer skills.
  • Experience with Epic and TalkDesk (preferred).
  • Ability to work long-term assignments (not short stints).

Education & Certifications

  • High School Diploma or equivalent (required).
  • Medical Office Certification, including Medical Technology (preferred).

Additional Notes

  • Strict KPI standards must be met to remain compliant with role expectations.
  • This is a fast-paced environment requiring flexibility, accuracy, and professionalism.

Job Tags

Hourly pay, Work at office, Monday to Friday, Flexible hours, Shift work, Weekend work,

Similar Jobs

University of Maryland Medical System

Registered Nurse (RN), Procedural, Electrophysiology Lab, PRN Job at University of Maryland Medical System

 ...Description Work Schedule: 0630-1700, no weekends, holidays or on call The Electrophysiology Lab RN is responsible for providing total, comprehensive care to patients by nursing methods and modalities in an organized and systematic manner according to established hospital... 

PACCAR

Summer Internship - Marketing Job at PACCAR

 ...Requisition Summary PACCAR Parts has an exciting Marketing summer internship opening at our headquarters in Renton, WA. The selected candidate will provide key support for the Marketing team and participate in the development and implementation of initiatives that enhance... 

Insight Global

Patient Logistics Coordinator Job at Insight Global

 ...role is seeking individuals who have a strong background with Medical Terminology and technology literacy. There are both day and night...  ...HAVE SKILLS AND EXPERIENCE Previously a work from home Remote MA or in person ED/ Critical Care setting Familiar with Cerner... 

Optum

Family Medicine Physician Job at Optum

 ...Optum AZ is seeking a Primary Care Physician to join our team in Tucson, AZ. Optum is a clinician-led care organization that is changing...  ..., and illnesses Counsels and educates patients and families about acute and chronic conditions or concerns Documents items... 

Vaco by Highspring

Senior Financial Analyst Job at Vaco by Highspring

 ...Interim Senior Financial Analyst (3-6 Month Engagement) Vaco San Antonio is seeking an interim Senior Financial Analyst to support a fast-paced client within the restaurant industry. This role will focus on providing operational analysis and financial insights related...