Call Center Customer Service Representative Job at Seneca Resources, Phoenix, AZ

cFdGbXJmY2VDZHFXcVVXQmwxMWhaUmRRalE9PQ==
  • Seneca Resources
  • Phoenix, AZ

Job Description

Position Description: Tax Compliance Call Center Agent (Remote)

Objective:

Professionally and courteously serve customers by handling inbound telephone calls related to Individual and Business tax compliance, delinquency, and general inquiries. Candidates should be service-oriented with a strong sense of integrity and a positive attitude.

Job Responsibilities

  • Answer high volume inbound calls in a fast-paced environment.
  • Resolve Tier 1 issues related to tax matters.
  • Review and manage taxpayer accounts.
  • Collect, verify, and update key account information during calls.
  • Educate taxpayers about online resources and current tax policies.
  • Submit payment arrangement requests.
  • Document all actions in multiple systems.
  • Participate in team engagement and training activities.
  • Consistently meet performance benchmarks.

Required Skills

Ability to multitask efficiently.

  • Basic proficiency with Microsoft Word, Excel, and Google Workspace.
  • Strong basic math skills (add, subtract, multiply, divide).
  • Excellent verbal and written communication.
  • Strong interpersonal and customer service skills.
  • Good retention and learning ability.
  • Creative problem-solving mindset.
  • Highly organized and goal-oriented.

Preferred Skills

  • Spanish-speaking candidates preferred.

Experience Requirements

Required:

  • At least 1 year of recent experience in a fast-paced call center, preferably national.
  • Industries: Finance/Banking, Insurance, Telecommunications (not technical support).

Preferred:

  • Background in banking, process improvement, or advanced customer service roles.
  • Demonstrated experience using basic math in a customer support setting.

Education

Required:

  • High School Diploma or equivalent.

Preferred:

  • Associate’s Degree or higher.

Job Tags

Remote work,

Similar Jobs

Turner Staffing Group - Talent Board

Haul Truck Driver Job at Turner Staffing Group - Talent Board

 ...Turner Staffing Group Haul Truck Driver Do you love mining? Do you think differently? Are you ready to define the future of this industry...  ...concurrently. Responsibilities: Operate and drive heavy haul trucks to transport tons of materials over short distances... 

Ultimate Staffing

Quality Control Inspector- 1st shift Job at Ultimate Staffing

Quality Control Inspector (Contract) Location: Onsite Hours: 6:00 AM - 2:30 PM (may shift to 7:00 AM - 3:30 PM) Pay: $21 - $27/hr...  ...Clear written and verbal English communication skills. ~ Able to work independently and in teams. Interview Process: ~30-minute... 

The Parlor

Event Bartender Job at The Parlor

 ...least 21 years old Have reliable transportation Must successfully complete TIPS Training (or be current) Able to lift & maneuver objects weighing up to 40 pounds May be working in a standing position for long periods of time Available nights & weekends... 

InfoVision Inc.

Sr Data Scientist Job at InfoVision Inc.

 ...Title: Sr Data Scientist Job Location : Plano, TX Telecom domain must Need have solid exp on RAG systems, transformers, and NLP models Job Overview Were looking for a highly skilled and experienced Data Scientist to help lead this transformation.... 

St. Anthony Foundation

Licensed Clinical Social Worker-AOD/SUD Clinical Supervisor Job at St. Anthony Foundation

 ...Center. In the spirit of our Franciscan values and heritage, our team provides compassion and care daily. As a steward of healing and social justice, you are expected to meet the following duties: Essential Duties and Responsibilities Guest Engagement Conducts...