Bilingual Remote Healthcare Member Services Representative Job at Randstad USA, Atlanta, GA

cFdSaHJQRWJBTmljcTBHTm4xSmtieEJZalE9PQ==
  • Randstad USA
  • Atlanta, GA

Job Description

Make a Difference in Healthcare! (Bilingual - English/Spanish)

Are you a customer-focused, bilingual (English/Spanish) individual with a passion for helping others? We're seeking enthusiastic and dedicated professionals to join our team as Remote Bilingual Healthcare Member Services Representatives. This is your chance to make a real difference in the lives of our members while working from the comfort of your home!

About the Role:

As a Remote Bilingual Healthcare Member Services Representative, you will be the first point of contact for our Spanish and English-speaking members, providing exceptional service and support. You'll utilize cutting-edge technology to answer questions, resolve issues, and ensure a positive member experience.

This is a remote position, and you must reside within 1-hour radius of 3200 Breckenridge Blvd, Duluth GA 30096.

Start Date: June and July Start Dates

Compensation:

During Training (12 weeks): $18.00 per hour

After Training: $19.00 per hour

Training/Working Schedule:

  • Training Hours 12 weeks: Fluctuate from Mon-Fri 8am-4:30pm EST and 11:30am-9:30pm EST
  • Your schedule fluctuates during the training period and once you are completed with training you are given a set schedule that can change at times due to call volumes, but you are given a notice!
  • AFTER TRAINING: Must be able to work weekends- Schedule could be anywhere from 7am EST Start Time to 9:30pm EST (Mon-Sun)always have 2 days off during the week. MUST be able to work weekends!

What you will be doing:

  • Respond to a high volume of incoming calls
  • Assist Members w/ benefit questions, ordering ID cards, eligibility questions, billing inquiries, processing payments, etc.
  • Heavy data entry, updating patient profiles/demographics
  • Track interactions and ensure proper compliance using dual screens and the latest technology

Requirements:

  • 6+ months Call Center Experience (2+ yrs Customer Service Experience)
  • Must be bilingual in English and Spanish (Bilingual assessment required).
  • Able to work flexible/required hours of operation/work schedule, including weekends.
  • Healthcare knowledge is a PLUS but not required.
  • Pass Required Assessments

If you meet the requirements and would like to move forward. Please complete the following 2 steps:

1. To complete the Required Assessments: (Use a computer) -

If the link does not work, please copy and paste the following into a webrowser::

(A computer is required to complete Assessments- if you use a different device you will not pass automatically)

2. Once assessments have been completed, please email your resume to the following: carmen.kier@randstadusa.com

Job Tags

Hourly pay, Remote job, Flexible hours, 2 days per week,

Similar Jobs

China’s leading online game company, based in Beijing

Videogame company looking for French translator Job at China’s leading online game company, based in Beijing

One of Chinas leading online game company, based in Beijing, with offices all over China as well as North America and the EU, is looking for a French native speaker for a full time position.

Insight Global

Field Service Technician Job at Insight Global

 ...We are hiring a Field Service Technician for our client in Hopewell, VA. The Field Service Technician is responsible for diagnosing, repairing, and maintaining equipment or systems to ensure optimal performance. This role involves troubleshooting technical issues, performing... 

ROCS Grad Staffing

Call Center Representative Job at ROCS Grad Staffing

Why You Want To Work Here: We are a growing union providing our members with competitive benefits and powerful resources to help advance their careers. We have a casual and fun environment and opportunity for advancement! The Contact Center Representative is responsible...

Kumon North America, Inc.

Field Operations Administrator Job at Kumon North America, Inc.

 .... We provide each associate with professional development funds annually to support their growth. The Field Operations Administrator plays a critical role in supporting the operational, administrative, and office management functions of the region. This position... 

Liberty Health

CERTIFIED NURSING ASSISTANT - PISGAH MANOR Job at Liberty Health

 ...CERTIFIED NURSING ASSISTANT - PISGAH MANOR Candler-NC-28715-United States Liberty Cares With Compassion ***$3,600 Sign on Bonus*** At Liberty Senior Living is currently seeking an experienced: CERTIFIED NURSING ASSISTANT (CNA) Full Time...