Bilingual Call Center Representative Job at ROCS Grad Staffing, Rockville, MD

b21wa3F2WWFDZE9icWtPSG4xcGliaGRaaXc9PQ==
  • ROCS Grad Staffing
  • Rockville, MD

Job Description

Job Summary: As a Call Center Representative, you will serve as the first point of contact for customers, providing exceptional customer service through phone, email, or chat. You will be responsible for addressing inquiries, resolving complaints, processing orders, and providing information about the company’s products and services.

Key Responsibilities:

  • Answer incoming calls and respond to customer inquiries efficiently and professionally.
  • Provide accurate information regarding products, services, and policies.
  • Handle and resolve customer complaints in a calm and professional manner.
  • Assist with order placement, cancellations, returns, and other customer requests.
  • Escalate unresolved issues to the appropriate department or supervisor.
  • Document customer interactions, transactions, and follow-up actions.
  • Maintain a high level of customer satisfaction by providing timely responses and support.
  • Meet or exceed performance metrics, such as call handling time and customer satisfaction scores.
  • Stay updated on product and service knowledge to offer the best solutions to customers.

Requirements:

  • High school diploma or equivalent; some positions may require post-secondary education.
  • Proven customer service experience, preferably in a call center environment.
  • Strong communication skills, both verbal and written.
  • Proficiency in using call center software and CRM systems.
  • Ability to multitask and handle high call volumes efficiently.
  • Problem-solving skills and attention to detail.
  • Patience and the ability to remain calm under pressure.
  • Flexibility to work shifts, including evenings, weekends, and holidays, as needed.

Preferred Skills:

  • Bilingual abilities (if applicable to the customer base).
  • Experience with specific CRM or telephony systems.
  • Prior experience in the same industry (e.g., tech support, healthcare, retail).

Job Tags

Shift work,

Similar Jobs

Insight Global

Junior Project Manager Job at Insight Global

 ...REQUIRED SKILLS AND EXPERIENCE *4 year college degree preferably in business management or logistics / supply chain *Knowledge of project management fundamentals *Working knowledge of personal computers and software applications *MS office application proficiency... 

Vitaly Health

Locum Tenens - Critical Care Nurse Practitioner Job at Vitaly Health

 ...Job Title: Locum Tenens - Critical Care Nurse Practitioner Location: Connecticut State Position Overview: Our team at Vitaly Health is looking for a Critical Care Nurse Practitioner to join our Medical Center on a six months Locum Tenens basis, with a start date... 

Bayside Solutions

Associate Director Safety Science Job at Bayside Solutions

 ...Associate Director, Safety Science W2 Contract Salary Range: $251,700 - $272,500 per year Location: Novato, CA - Hybrid Role...  ..., Medical Affairs, Biostatistics, Regulatory Affairs, Contract Research Organizations (CROs), Data Monitoring Committees, and other entities... 

FUSION

Day Laborer - On Call Job at FUSION

 ...Job Title: On-Call Day Laborer (Part-Time) Location: Federal Way WA Job Type: Part-Time, On-Call About the Role: We are seeking reliable and hardworking individuals to join our team as On-Call Day Laborers. This flexible, part-time position is perfect for... 

Los Angeles Cancer Network

Medical Front Desk Receptionist Job at Los Angeles Cancer Network

 ...Job Description: The Front Desk Receptionist is responsible for greeting patients and answering telephone calls for the Los Angeles Cancer Network . This role will also provide office support for the front office area. Responsibilities Greet and direct patients...