Job Role: Automotive Service Advisor
Duration: Full Time
Location: Sandy Springs, GA
Job Overview:
*** Onsite every day 1st month for Training Period (Approx. 1 Month): Onsite every day
*** After Training: Hybrid schedule – Remote on Monday & Friday – onsite > Tuesday, Wed, Thursday.
*** This position is upselling customers to buy additional warranties on new car purchases.
*** This position provides support to agents, clients, and customers by adjudicating claims, providing claims status and resolving or escalating customer issues.
The claims adjuster ensures proper documentation, adjudicates per the terms and conditions of the contract, utilizing available resources and meet schedule expectations informing management of any changes.
Automotive Service Industry Experience (Required: 3+ Years)
*** Experience as a Service Advisor, Parts Advisor, or Automotive Technician.***
*** Need Auto experience with mechanical/technical expertise in vehicle repairs and service contracts.
*** The role requires assessing warranty-related issues and knowledge of automotive diagnostics and repairs.
Job Responsibilities:
Handles claims related calls per work schedule performing within defined metrics
Manages the car inspection when claim is over a certain amount or fraud
Follows proper claims procedures as outlined in training and feedback provided by QA or Supervisor
Master understanding of clients, agents, and contract terms and conditions
Notify Supervisor of any claims in which possible fraud is suspected
Participates in all training as required to perform the duties of the role
Job Requirements:
High School Diploma or equivalent
3 years of experience within Automotive Service Industry > Required (Technician/Mechanic, Service Advisors, Parts Advisor)
Must possess strong Automotive Technical and Mechanical knowledge
Must be able to successfully pass a background check
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