Job Description

About the Company - Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

About the Role - Inviting applications for the role of Assistant Vice President - ServiceNow FSO and Property & Casualty (P&C) Consultant. In this role, we are seeking a highly skilled ServiceNow FSO and Property & Casualty (P&C) Consultant to lead and support digital transformation initiatives for financial institutions and insurance providers. The ideal candidate will have deep expertise in ServiceNow Financial Services Operations (FSO) and a strong understanding of Property & Casualty (P&C) insurance processes, helping clients streamline workflows, improve customer experience, and enhance operational efficiency.

Responsibilities

• Lead and support the implementation of ServiceNow FSO for financial institutions and insurance providers.
• Analyze, design, and configure ServiceNow workflows to optimize claims processing, underwriting, policy management, and regulatory compliance in P&C insurance.
• Work closely with business stakeholders to identify pain points and propose tailored solutions using ServiceNow FSO capabilities.
• Drive integration of ServiceNow with core insurance platforms such as Guidewire, Duck Creek, or legacy policy administration systems.
• Ensure seamless automation of policy servicing, claims management, and underwriting processes on the ServiceNow platform.
• Provide strategic advisory services to insurance firms on leveraging ServiceNow for operational excellence.
• Lead ServiceNow demonstrations and workshops for clients to showcase capabilities and potential ROI.
• Develop and deliver best practices, governance models, and continual improvement strategies for ServiceNow implementations.
• Collaborate with cross-functional teams including developers, architects, and business analysts to implement solutions effectively.

Qualifications

• Minimum Qualifications / Skills
• Extensive experience in ServiceNow implementation with a focus on FSO and/or Insurance industry solutions.
• Strong understanding of P&C insurance processes, including claims management, underwriting, and policy administration.
• Hands-on experience in ServiceNow FSO module implementation (including Case Management, Client Lifecycle Operations, and Complaints Management).
• Knowledge of ITIL, ServiceNow ITSM, and regulatory compliance in the financial and insurance sector.
• Experience integrating ServiceNow with Guidewire, Duck Creek, or other core insurance platforms is a plus.
• Strong analytical and problem-solving skills with the ability to translate business needs into technical requirements.
• ServiceNow certifications (FSO, ITSM, or other relevant credentials) preferred.
• Excellent communication skills with the ability to engage with stakeholders at all levels.

• Preferred Qualifications/ Skills
• Experience working with mid-to-large insurance companies in a consulting or technical advisory role.
• Familiarity with AI-powered automation and digital transformation trends in financial services.
• Exposure to ServiceNow App Engine for custom insurance workflow development.
• Ability to lead ServiceNow training sessions and change management initiatives.
• ServiceNow CSA ServiceNow FSO Accreditations.

Equal Opportunity Statement - Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

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