Job Description
Description:
WORK, PLAY, & ENJOY LIFE WITH HERITAGE Heritage Companies embodies the culture, spirit, and traditions of New Mexico, while offering a work environment that is focused on the overall employee experience. All employees will experience the exciting perks that only Heritage Companies can provide; including growth opportunities across our companies, generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico! Full-time Salary Position starting at $45K-$55K DOE plus benefits. Location of the position is in Santa Fe, New Mexico. Working out of our Inn and Spa at Loretto. Position Purpose: The Assistant Outlets Manager is responsible for making sure that hotelsrestaurant and bar operations run smoothly by supporting a culture of service within the team. They will oversee the activities of restaurant staff and expedite customer orders as needed, per company standards and policies. The Assistant Outlets Manager is an essential support to the Front of House team in creating unforgettable dining experiences for guests.
Supervisory Responsibilities: Restaurant Supervisor, Host, Café Attendant, Server, Bartender, Busser, Food Runner
Essential Duties: - Act as the manager -on-duty for all front-of-house service operations.
- Will be working out of Luminaria, Crafed, The Living Room and Pool Side Dining
- Oversee nightly execution of service standards, pacing, and guest flow across all outlets.
- Ensure full operational coverage and smooth transitions between outlets, particularly during high-volume nights, holidays, and events.
- Support and reinforce floor plans, table assignments, and reservations using OpenTable or similar platforms.
- Handle shift issues in real-time — guest concerns, service gaps, staff support — with calm, effective leadership.
- Provide real-time coaching and direction to FOH staff including servers, bartenders, hosts, runners, and bussers.
- Assist the Outlet Manager with training, onboarding, and performance reviews.
- Offer guidance to Outlet Supervisors during peak periods and help coordinate team collaboration across outlets.
- Lead pre-shift briefings with clear communication on service priorities, special events, and menu highlights.
- Ensure all guests receive attentive, personalized, and efficient service, especially during PM service.
- Personally engage with VIP guests and large parties, managing touch points throughout their visit.
- Proactively observe service flow and make adjustments to staffing, seating, or timing as needed to protect the guest experience.
- Resolve guest complaints graciously and professionally with follow-through and accountability.
- Assist the front desk operations when necessary providing manager oversight, de-escalation of guest complaints and assisting with service recovery when AGM, GM and FOM are not present
- Assist with evening closeout procedures: cash handling, server checkouts, reporting, and bar accountability across outlets.
- Document shift notes, service issues, and follow-up items for Outlet Manager review.
- Maintain accurate timekeeping records and assist with schedule coverage and adjustments when needed.
- Support inventory tracking, ordering communication, and bar restocking coordination.
- Uphold the standards and spirit of Heritage Companies , celebrating New Mexico's culture and hospitality through service.
- Ensure all evening operations are aligned with brand expectations, including ambiance, music, cleanliness, and team presentation.
- Promote teamwork and cultivate a positive, professional, and service-driven culture across all food and beverage areas.
Benefits:
- Part-time employees receive: Dental, Vision and 401k!
- Full-time employees receive: Medical, Dental, Vision, Life, Short-Term Disability, Accident, Critical Illness & 401k!
HC3
Requirements:
- 2+ years of progressive leadership experience in upscale or luxury food & beverage environments.
- Strong working knowledge of restaurant operations, service etiquette, and guest relations.
- Demonstrated ability to lead a team in high-volume, high-expectation settings.
- Familiarity with POS systems (e.g., Aloha), reservation platforms (e.g., OpenTable), and scheduling tools.
- New Mexico Food Handler Certification and Alcohol Server Certification required.
- Excellent communication, problem-solving, and interpersonal skills.
- Ability to work flexible hours, with a focus on evenings, weekends, and holidays .
- Able to lift/carry 30+ lbs and stand/walk for extended periods.
NM Safe Certified Hotelier, Inspiring Our Communities, & Celebrating Local Artisans. Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer. Compensation details: 45000-55000 Yearly Salary
PIb9e44c782997-30492-38142146
Job Tags
Temporary work, Local area, Flexible hours, Shift work, Night shift, Weekend work, Afternoon shift,