Job Description

Job Title: Administrative Assistant I

Duration: 3 months / (20 - 25 hours per week)

Location: Los Angeles, CA / Remote

W2 only.

Job Description:

• Reviewing and approving (when appropriate) application fee waiver requests.
• Notifying prospective students of information and materials missing from their application files and uploading the required materials into client's central imaging system when the applicants have replied.
• Responding to application status update requests.
• For non-admission-related queries, referring the inquirer to the appropriate office within ESD or elsewhere in the university.
• Training will be provided

Job Requirements:

• Excellent written communication skills
• Comfortable learning and using a CRM system
• Strong attention to detail
• Critical thinking skills — the successful candidate must be able to carefully and closely review applicant emails and identify salient issues which applicants themselves may not always articulate clearly (often due to lack of English-language proficiency)
• Tact and cultural sensitivity when dealing with inquirers of varied cultural backgrounds and levels of linguistic proficiency
• Ability to remain calm and focused in a high-volume, high-pressure work environment
• Ability to identify and prioritize tasks that are time-sensitive
• Discretion and understanding of university confidentiality policy when handling applicant communications

• Interview Process: ( phone/video/in person etc.); Virtual (Zoom)

What are 3-5 “Must-Haves” that you want to see in a resume?

Written Communication Skills, Comfortable with Technology, Critical Thinking Skills

•What are 3-5 “Nice to Have” details that you want to see in a resume?

International background, experience working in higher education, cross-cultural skills

What are the required levels experience, education? Associate Degree

Pre-Screening Interview Questions

1. During high-volume periods at work, how do you prioritize the tasks assigned to you?

2. Have you had to deal with a difficult/upset customer or client in a work situation? If so, could you please describe how you handled it?

3. What skills would you like to acquire/improve during your next job?

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