Job Description

Account Manager | Marketing Agency | Hybrid in Charlotte, NC

Crafted operates on a hybrid schedule (in-office Tues-Thurs) in Charlotte, NC. We are seeking candidates currently local to the Charlotte, NC area.   

Overview 

Are you motivated and enjoy playing a lead role within a team? Would you like to support and lead others in helping clients achieve their goals? If yes, Crafted is looking for someone like you. 

As an Account Manager, you will be on the front-line leading clients through brand and marketing program engagements. The role will be responsible for ensuring that client experiences and expectations are managed while working with the team to ensure that activities are on point and performance metrics meet or exceed client growth goals. Our Account Managers are expected to be dynamic leaders while embracing creativity, innovation and the ability to make decisions confidently. 

Role & Responsibilities 

• Client Management 
• Set and manage expectations of program activities, timelines, and deliverables 
• Provide status updates, communication and performance reports 
• Facilitate client feedback and demonstrate client advocacy 
• Assist with identifying opportunities for account growth 
• Build loyal and trustworthy relationships with clients 
• Program Management 
• Work with the team to ensure program activities align with strategy 
• Liaise with project management for resource management 
• Provide client needs and requests to the team for exploration 
• Review and ensure deliverables are high-quality and exceed client expectations 
• Understand and effectively communicate both client and internal program goals 

Requirements 

• Experience with mid-market to enterprise companies 
• 3+ years of agency marketing experience ideally with multi-channel programs in account services 
• Excellent writing and speaking skills and the ability to easily relate and interact with clients and internal teams 
• Bachelor's degree in business, marketing or related discipline 
• Demonstrated passion for performance-driven results 
• Proficient in Microsoft 365 suite including Microsoft Teams 
• B2B agency experience is a plus 

Your Personal Attributes & Skills

• A true collaborator who thrives in dynamic, fast-moving environments, working seamlessly across teams and disciplines.
• A natural problem-solver with a sharp, independent mindset, confidently making decisions to exceed client expectations.
• Organized, resilient, and adaptable, able to stay on top of shifting priorities and deliver with precision.
• Confident, emotionally intelligent, and leading by example, with a strong commitment to quality and hard work.
• Driven by curiosity and a passion for autonomy, always taking initiative and owning every project.
• Humble, positive, and bringing a sense of humor to every challenge, while celebrating team success.
• Master of time management and multitasking, staying calm under pressure and delivering results.

What We Offer

• A culture that thrives on collaboration, creativity, and a relentless pursuit of innovation, where every team member’s unique perspective contributes to crafting exceptional work for our clients.
• A team that balances hard work with a sense of fun, where performance and quality are always top priorities.
• Competitive salary, health benefits (medical, dental and vision), disability coverage, 401(k) with a company match, and profit-sharing opportunities.
• Paid time off for holidays, vacation, personal, or sick days.
• Hybrid work schedule (in-office Tue. - Thur., work from home optional on Mon. and Fri.). 

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