OVERALL JOB OBJECTIVE :
Our busy, customer-focused office needs a reliable, well-organized Office Manager to handle day-to-day operations with a focus on excellent customer service. In the position as Office Manager, you will be responsible for assuring highly effective and customer service-oriented office procedures and systems through the coordination and administration of general business activities for the main and remote BHP offices, serve as backup for your Housing Navigator team by responding to phone calls, emails, and attending to people visiting the main office. The Office Manager is a role model in communicating courteously and responsively with the public and co-workers.
HIRING RANGE: $23-$26/hour DOQ
Applications will be accepted through March 5, 2025.
WHAT IT'S LIKE TO WORK WITH US:
We know our employees are our most important resource, in addition to rewarding and meaningful work we enjoy:
· Medical, dental, vision health plans.
· Retirement benefits that include PERA defined benefit plan plus 401k and 457 plans.
· Paid life insurance.
· Employee wellness program.
· Long term disability
· 13 paid holidays per year plus vacation and sick leave.
· Five paid Summer Fridays off
· Excellent work-life programs, such as flexible schedules, training opportunities, and more.
ESSENTIAL JOB FUNCTIONS :
General Office Management
Housing Navigator Duties
Supervisory:
Other
Boulder Housing Partners is committed to hiring employees who provide good customer service; our employees communicate courteously and responsively and provide effective and efficient service to the public and co-workers.
REQUIRED QUALIFICATIONS: Bi-lingual (English/Spanish). Bachelor’s degree in office/business management or related field and five years office management experience. Proficiency in Microsoft Office suite. Excellent written, verbal, communication and relationship skills necessary, be tech savvy and comfortable with learning new software. The Office Manager must be sensitive to diversity issues, provide effective and efficient service and act with a high level of integrity.
DESIRED QUALIFICATIONS : Business coursework in accounting, administrative, communications and personnel management. Knowledge of or experience working with Housing Authorities and/or Local, State and Federal government.
COMPETENCIES:
Interpersonal Skills – Commits to finding ways to work with a wide array of people and finds ways to adjust to working in different situations and with people who have different styles.
Peer Relationships – Can quickly find common ground and solve problems for the good of all, can solve problems with peers with a minimum of noise, is seen as a team player and is cooperative, easily gains trust and support of peers, encourages collaboration, can be candid with peers.
Dealing with Ambiguity – Can effectively cope with change, can shift gears comfortably, can decide and act without having the total picture, isn’t upset when things are up in the air, doesn’t have to finish things before moving on, can comfortably handle risk and uncertainty.
Self-Knowledge – Is personally committed to and actively works to continuously improve him/herself, understands that different situations and levels may call for different skills and approaches, works to deploy strengths, works on compensating for weakness and limits.
Drive for Result s - Can be counted on to exceed goals successfully, is constantly and consistently one of the top performers, very bottom-line oriented, steadfastly pushes self and others for results.
Organizing – Can marshal resources (people, funding, material, support) to get things done, can orchestrate multiple activities at once to accomplish a goal, uses resources efficiently and effectively, arranges information and files in a useful manner.
Customer Service – Provides exemplary customer service to applicants, residents, community partners, and co-workers.
Communication Skills - Able to convey verbally and in writing complex information in a professional, clear, and concise fashion using correct grammar and punctuation. Able to navigate conflict and have difficult conversations with staff, peers, and residents. Understands and practices the principles of active and effective listening. Strives to constantly improve communication skills. High level of attention to detail and accuracy.
Time Management - Strong organizational and prioritization skills. Practices regular, predictable attendance. High level of attention to detail and accuracy. Self-motivated, proactive, and resourceful.
CHAIN OF SUPERVISION :
(1) TITLE OF IMMEDIATE SUPERVISOR: Business Projects Manager.
(2) TITLE(S) OF POSITIONS OVER WHICH THIS POSITION HAS DIRECT SUPERVISION : Customer Service Specialist and Housing Navigator
MACHINES AND EQUIPMENT USED IN WORK INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING : Frequently uses standard office equipment including personal computers, calculators, printers, shredder machine, electronic date stamp, telephones, fax and copy machines.
WORKING CONDITIONS:
Physical Demands : This position works in an office setting. In the office it is primarily sedentary physical work requiring the ability to lift a maximum of 20 pounds; occasional lifting, carrying, walking, bending over (to file) and standing; frequent hand/eye coordination and finger dexterity to operate personal computer and office equipment; vision for reading, recording and interpreting information; speech communication and hearing to maintain communication with employees and customers.
Work Environment : Works in a clean, comfortable environment in the office.
BHP is an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), sex, sexual orientation, gender identity, gender expression, color, religion, creed, national origin, ancestry, disability, military status, genetic information, marital status, or any other status protected by applicable state or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
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