The Loan Servicing Manager at PorchPass is responsible for ensuring the effective oversight of consumer chattel servicing activities. This role will primarily focus on managing and evaluating the performance of borrowers, sub-servicers, and service level agreements. The position requires collaboration with both internal and external stakeholders to ensure compliance with regulatory, agency, and investor guidelines, while maintaining service quality and addressing escalated issues. The ideal candidate will have expertise in consumer loan servicing, a deep understanding of chattel lending servicing guidelines, and strong analytical and communication skills.
Key Responsibilities:
Master Servicer Obligations:
Portfolio Performance:
Service Level Agreements (SLAs):
Quality Assurance & Compliance:
Complaint Resolution:
Third-Party Vendor Oversight:
Reporting & Documentation:
Cross-Functional Collaboration:
Experience & Education:
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