Job Description

Overview

This is an opportunity to grow your field service career in an innovative, team-oriented environment. Our exclusive best-in-class service training and relationship-based service process enables you to build lifelong relationships and a rewarding, long-term career.

We are looking for ONE (1) Full-Time Service Technician Manager. This full-time position requires you to perform on-site calibration, validations, preventative maintenance and repairs in-house or at our client facilities . The candidate will use their troubleshooting, repair and calibration knowledge to complete the service and strive for total client satisfaction. Flagship Lab Services will provide a vehicle, gas card, phone, tablet, computer and tools once the service technician clears through his/her probationary period.

Job Requirements

• Minimum (5) years technical field experience with a proven track record of technical resolutions.
• Preferred (1) year laboratory related experience. Previous leadership experience of a team of 5 or more .
• Calibration experience in multiple disciplines (temperature, pressure, speed, mass, balance, absorbance).
• Validation experience in multiple disciplines (temperature, pressure, speed, mass, balance, absorbance)
• Electrical capabilities
• Refrigeration experience a plus.
• Working knowledge of ISO/IEC 17025, ISO 9001 and OSHA preferred.
• Any technical mechanics (HVAC, motors, electrical, etc.) experience preferred.

Education

• High School diploma or equivalent

Responsibilities

• Manage a team of Field Service Technicians and associated support personnel
• Perform calibrations, repairs and validations of laboratory equipment to ISO 17025 standards.
• Troubleshoot issues with equipment using various tools such as multimeters, thermometers, process calibrators.
• Complete all documentation associated with service order.
• Develop calibration procedures to meet the customer requirements while supporting traceability of the measurements.
• Maintain all equipment and standards per SOP's.
• Seek and facilitate sales of equipment when the opportunity is available.

Benefits

• Health Insurance
• 401k (Match 3%)
• Paid Time Off
• Holiday Pay

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