Help Desk Specialist / IT Support Technician Job at MJ Boyd Consulting, Miami, FL

b21KdnJ2UVRETmljcTBhRGtWcGhaeEJVaXc9PQ==
  • MJ Boyd Consulting
  • Miami, FL

Job Description

Job Summary

Our client is looking for a Help Desk Specialist to provide technical support and assistance to employees or customers. The ideal candidate will have strong problem-solving skills, excellent communication, and the ability to troubleshoot various hardware, software, and network issues.

Key Responsibilities

Provide Tier 1 & 2 Technical Support

  • Respond to IT support requests via email, phone, or ticketing system
  • Diagnose and resolve hardware, software, and network issues
  • Escalate complex problems to higher-tier IT support when necessary

Manage IT Assets & Systems

  • Install, configure, and update software and hardware
  • Maintain user accounts, access control, and permissions (Active Directory, Google Workspace, etc.)
  • Ensure proper documentation of technical issues and resolutions

Support Cloud & SaaS Applications

  • Assist users with Office 365, Google Workspace, and other productivity tools
  • Troubleshoot VPN, remote desktop, and cloud-based applications

Security & Compliance

  • Educate users on best practices for IT security
  • Support data backup and recovery processes
  • Monitor and report potential security threats

Required Skills & Qualifications

Education:

  • Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
  • Language: English & Spanish

Technical Skills:

  • Experience with Windows, macOS, and Linux troubleshooting
  • Knowledge of networking (DNS, DHCP, VPN, TCP/IP)
  • Familiarity with ticketing systems (Jira, ServiceNow, Zendesk)
  • Basic scripting (PowerShell, Bash) is a plus

Soft Skills:

  • Strong problem-solving and multitasking abilities
  • Excellent communication skills for non-technical user
  • Ability to work in a fast-paced environment

Preferred Qualifications (Nice to Have)

  • IT certifications (CompTIA A+, ITIL, Microsoft Certified: Modern Desktop Administrator)
  • Experience with enterprise security tools (firewall, antivirus, endpoint protection)
  • Previous experience in a customer-facing IT support role.

Job Tags

Remote job,

Similar Jobs

LocumTenens.com

Hospitalist Needed for Locum Tenens Coverage at Facility in Northern Indian... Job at LocumTenens.com

 ...An acute care hospital is seeking a hospitalist for locum tenens coverage. While in northern Indiana, explore the Indiana Dunes, play at the casinos, or find treasures along The Heritage Trail! The schedule is night shift, all inpatient. The clinician must be able... 

Citizens Energy Group

Meter Reader Job at Citizens Energy Group

 ...We have an exciting opportunity as an Part-Time Meter Reader to join our team! The successful candidate will read customer gas and water meters according to scheduled routes. Records readings on a hand-held computer. Watches for, investigates, and reports any gas and... 

Ash Grove Cement Company

Lab Manager Job at Ash Grove Cement Company

 ...Employee Assistance Program~ Disability Pay~ Life Insurance~ Growth Opportunities and more! Summary: The Lab Manager- Sapphire supervises and administers all waste-derived fuels laboratory activities, including quality control standards,... 

Animal Equality

COPYWRITER Job at Animal Equality

COPYWRITERTerms of Employment: Full-time, At-Will, Non-ExemptReports to: International Director of MarketingPosition Location: remote...  ...decisions~Revise content formatting to be compatible with SEO specifications~Perform other duties as assigned... 

HCA Healthcare

Cloud Engineer Job at HCA Healthcare

 ...Length: 6 months Position Summary The Consulting System Engineers role is to lead and manage the building and integration of...  ...experience Specific platform knowledge in one or more key areas of cloud architecture and/or Application platforms such as Azure,...