Location: Fremont, CA (NO relocation)
The Global Infra group develops engineering tools specialized to drive efficiency and productivity across data warehouses. Our primary responsibility is to provide technical assistance as a service for data engineers, data scientists, and software engineers. We use a lot of internal customer tools and frameworks to accomplish these engineering tasks.
The Infra Engineering Support (IES) specialist will become a domain expert in our data tools and provide front line support services (e.g., moderating groups, answering support questions, and improving documentation). Additionally, the IES specialist will perform advanced debugging and troubleshooting to independently resolve and escalate more complex issues to on-call engineers, investigate alerts and failed tests, identify and surface trends to the product teams, and provide insights regarding the voice of the user. Additional responsibilities and opportunities for advancement will be provided based on the candidate's skillset and drive to succeed.
The IES specialist will take part in the team discussions, road mapping, and backlog management. A successful candidate will leverage an understanding of users’ top issues to deliver insights and help with backlog prioritization.
Responsibilities:
Requirements:
Preferred Qualifications
Pay range is $40-50per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.
THE PROMISES WE MAKE:
At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey.
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