Job Description

Grow with us...

Life at SH is based on a simple idea: the world is beautiful, and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

We’re currently seeking a Director of Housekeeping to lead our Housekeeping team, a natural people person with an analytical mind, who can do everything from streamline a bumpy process to stock a supply cart.

The Director of Housekeeping is a natural at identifying challenges, makes reasonable and insightful assumptions, and motivates everyone on the team by showing them the rewards of providing outstanding service.

Inside tip: Leading by example may lead you to incredible growth opportunities.

About you...

5 or more years luxury hotel experience.

A post-secondary diploma or degree would be a plus.

An expert in housekeeping operations, a strong leader and a proven track record in guest and team member engagement and financial performance.

Excels at communication, both verbal and written.

Is flexible and willing to meet the demands of a 24-hour operation.

Strategic Leadership

Develop and implement a strategic plan for Housekeeping aligned with property and brand goals.

Set performance goals for the department, holding managers accountable and delegating effectively to optimize team performance.

Financial Management

• Create and oversee the department’s budget, monitoring financial performance and addressing variances.
• Participate in the preparation of the budget and ensure a comprehensive understanding of monthly housekeeping expenses.
• Provide explanations during weekly labor meetings regarding departmental financial performance.
• Manage purchasing, invoicing, and payroll functions.

Quality Assurance

• Establish, uphold, and monitor compliance with brand and service standards across all Housekeeping activities.
• Inspect guestrooms and public areas daily to ensure cleanliness and maintenance align with brand and guest expectations.

Operational Excellence

• Collaborate with Front Desk operations to ensure seamless communication about room readiness and guest needs.
• Manage scheduling, workflow assignments, and real-time resource adjustments based on business needs.
• Lead and supervise a robust inspection program for guestrooms and public areas to maintain consistent quality.
• Monitor inventory and ensure team members are equipped with adequate supplies, equipment, and uniforms.

Team Development

• Support the recruitment, training, and professional development of Housekeeping team members.
• Recognize and reward exceptional performance through formal recognition programs and informal acknowledgments.
• Foster a culture of teamwork, professionalism, and employee engagement, ensuring open communication and adherence to fair policies.

Guest Satisfaction

• Address guest complaints promptly and implement corrective action plans to improve service.
• Build long-lasting relationships with guests, enhancing loyalty and repeat business.
• Stay abreast of industry trends, introducing innovative solutions to elevate guest satisfaction and operational efficiency.

Reporting Relationships

• Reports to: Executive Director of Housekeeping
• Oversees: Housekeeping Managers and team members

About us...

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a misson-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, SH Hotels & Resorts is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

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