Customer Success Manager (Portuguese Speaker) Job at WaveBL, Miami, FL

cDJWaXJ2Z2JDdDZlcEVlRm4xaGhaaFZVakE9PQ==
  • WaveBL
  • Miami, FL

Job Description

WAVE BL is looking for a motivated and experienced Portuguese Native speaker (Spanish speaker -advantage) to join our international A-team that spearheads our product footprint growth. In this role, you will focus on providing our new customer accounts with a fabulous experience coupled with a carefully designed customer journey, driving customer satisfaction, subscriptions, and revenue.

What You’ll Do:

  • Take E2E ownership for a set of incoming new accounts and take them with professionalism and care through our customer journey.
  • Prioritize and advance accounts through the customer journey to maximize conversions.
  • Lay the foundations for a long-lasting business relationship in line with our company’s strategy and Value Proposition.
  • Perform training, implementation and deployment, qualifications and discovery sessions with our new accounts and document the findings.
  • Maximize product value for our customer and keep them updated about new features and potential use cases.
  • Coordinate and monitor all operational activities related to support your set of accounts.
  • Manage customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues.
  • Exercise your product, people and business skills to achieve the best results for WaveBL.

Requirements and Skills:

  • Customer-obsessive, with at least 3-4 years of solid customer service, customer training or customer technical support experience (SaaS background preferred).
  • Fluency in Portuguese and English - mandatory.
  • Spanish -Advantage.
  • Excellent written and verbal communication / presentation skills.
  • Strong Familiarity with Salesforce, Jira – Advantage.
  • Proven knowledge and experience in the Supply Chain / Shipping / International Trade industry – Advantage.

Job Tags

Similar Jobs

Willow Run Foods

CDL A Delivery Driver Job at Willow Run Foods

Category: Drivers Posted On: October 03, 2024 Come join a team of amazing employees Willow Run Drivers work an average of 4 days per week and receive: $5000 to $7500 Sign On Bonus for qualified CDL A licensed truck drivers A fantastic pay package including:...

The Roman Catholic Diocese of Phoenix

Funeral Associate Job at The Roman Catholic Diocese of Phoenix

Queen of Heaven Catholic Cemetery and Funeral Home is seeking part-time Funeral Associates to assist with its funeral ministry at our funeral home in Mesa, AZ. This individual will assist funeral directors on services; drive company vehicles for service-related tasks, including... 

Get It Recruit - Educational Services

Student Services Coordinator - Remote | WFH Job at Get It Recruit - Educational Services

 ...activities. This role serves as a key liaison, providing both on-site and remote assistance to students, ensuring they have the necessary resources to succeed. If you are passionate about education, community engagement, and student success, we'd love to hear from you!... 

Apollo Auto

Full-Time Sales Representative Job at Apollo Auto

 ...for a dedicated and experienced Full-Time Sales Representative to join our team. With an...  ...70 vehicles and a consistent flow of high-quality leads, we offer a great opportunity...  ...Opportunities for growth within the company. Competitive commission: $400 per vehicle sold .... 

SCA Health

Manager Identity Access Job at SCA Health

 ...Today, SCA Health has grown to 11,000 teammates who care for...  ...Optum and with our new Specialty Management Solutions business. We have...  ...controls or changes in risk levels identified are documented and...  ...projects with the greater goals of Information Technology and the...