Customer Success Manager Job at Cypress HCM, San Jose, CA

b0dwa3AvSWVDTitXcjBTQWtsTmhaQkJWaHc9PQ==
  • Cypress HCM
  • San Jose, CA

Job Description

We have an exciting opportunity for a Customer Success Manager with the top leading multimedia and creative software company in the world using cutting-edge tools and technologies, including industry-leading AI and creative software, empower millions of users to achieve their creative and business goals.

Responsibilities:

  • Hold workflow reviews and bespoke onboarding sessions as needed with a commanding presence to diagnose and re-align product adoption quickly
  • Be comfortable with larger book and help intervene where customer usage is under adopted to course-correct and ensure renewal
  • Build and grow product knowledge through enablement and cross-functional communication across the organization
  • Work collaboratively with broader sales and success teams to create account plans and execute growth strategy
  • Be the go-to resource for our clients as a source of objective industry insight.

Skills and Experience:

  • Bachelors Degree.
  • 2 to 3 years of experience
  • Highly organized in approach to planning and organizing, prioritization of book or business with an emphasis on customer focus and experience
  • Experience with Salesforce or SaaS CRM platforms is a must
  • Background in data review in platforms like Tableau or Looker is a plus!
  • Excellent listening skills and strong sense of customer empathy and curiosity
  • Strong written and verbal communication and comfort in presentation settings
  • Experience in video creation or media technology workflows a plus; a passion for online video or video creation a must
  • Enthusiasm and drive to work in startup environment
  • Strong aptitude to get yourself up the curve on product knowledge and problem solving.

Compensation:

  • Up to $45.77 per hour.

35728519

Job Tags

Hourly pay,

Similar Jobs

Sphere Partners

Senior React Native Developer Job at Sphere Partners

 ...strive to be a changemaker by building a better future through innovation and technology.Now we are looking for a Senior React Native Developer to join our team and help financial service develop their services. Type: Hire Location: Remotely Start date: ASAP... 

Hyatt

Executive Chef Job at Hyatt

 ..., ground-floor bar and lounge, pool and pool bar, courtyard, library, and a lobby retail store. Position Summary : An Executive Chef will exceed the expectations of all Bunkhouse guests in a multitude of tasks that include but are not limited to the direction,... 

Equitable Advisors

Financial Professional Job at Equitable Advisors

 ...services. # What it takes A four-year college degree # You will be required to attain state life and health licenses, SIE, FINRA Series 7 and 66 licenses (other designations a plus) # Ability to draw upon past/present experiences and acquaintances to develop... 

Stallion Infrastructure Services

CDL A Truck Driver Job at Stallion Infrastructure Services

 ...Role Summary: Class A CDL Driver. Driver will operate heavy truck with winch. Must have experience with oversized and overweight loads. Driver must be highly skilled in securing loads, working with skidded equipment, such as skidded housing. Driver will only us permitted... 

National Eczema Association

Social Media Manager Job at National Eczema Association

 ...role will focus on elevating NEAs digital presence to foster community connections, build trust, and support NEAs programmatic, fundraising, and marketing goals. The ideal candidate will be a creative and data-driven strategist with a passion for mission-driven...