Bilingual Customer Service Representative (Hybrid - Houston, TX)
📍 Location: Hybrid – Onsite once a week in Houston, TX
💰 Pay Range: $18.15 - $19.15/hr
📆 Duration: 1-year contract
⏰ Schedule: Monday - Friday, 7 AM - 6 PM (Flexible shifts: 9-6, 7-4, or 8-5)
Are you a bilingual customer service professional looking for an exciting hybrid opportunity? We are hiring Bilingual Customer Service Representatives fluent in English and Spanish (reading, writing, and speaking) to assist commercial customers with their electricity services!
What You’ll Do:
✔️ Answer inbound calls regarding billing, service transfers, and electricity-related inquiries
✔️ Start with call handling for the first 2 months , then transition to emails, chat support, and outbound calls
✔️ Perform administrative work between calls
What You Need:
✅ Bilingual in English & Spanish – must be able to read, write, and speak both fluently
✅ High School Diploma or GED
✅ Reliable high-speed internet and a quiet place to work
✅ Strong customer service skills and ability to multitask
Perks & Benefits:
💻 Equipment provided – we set you up for success!
📚 Paid Training (2.5 - 3 weeks) – mandatory attendance 8 AM - 5 PM
🏡 Hybrid Schedule – Work from home with one onsite day per week in Houston, TX
🚀 Ready to join a dynamic team and grow your career? Apply today! 🎉
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
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