Customer Service Manager Job at Bhired, Miami, FL

cm1aaXIvRVlDTmlXclVDSGtsTmpieDFaaVE9PQ==
  • Bhired
  • Miami, FL

Job Description

A fast-growing company in the furniture industry is seeking a Customer Care Manager to lead a team dedicated to providing top-tier service. This role requires a strong leader and mentor who can foster a culture of collaboration, accountability, and customer satisfaction while ensuring operational excellence.

Responsibilities Include:

  • Leading and coaching a team to deliver outstanding customer service.
  • Developing and improving processes and systems with a customer-first approach.
  • Monitoring performance metrics and ensuring KPI targets are met.
  • Managing day-to-day operations , including scheduling, staff management, and service levels.
  • Collaborating with teams to enhance customer care policies and training programs .
  • Capacity planning to meet the demands of a fast-growing business.
  • Setting an example by consistently prioritizing the customer experience .

Ideal Qualifications:

  • 3+ years of experience in customer service leadership.
  • Strong leadership, communication, and problem-solving skills.
  • Proven ability to analyze data and make strategic, data-driven decisions.
  • Experience with CRM, OMS, Excel, G-Suite, and Airtable .
  • Ability to manage, mentor, and motivate a team effectively .
  • Bachelor's degree in Business, Marketing, or equivalent experience .

What’s Offered:

  • Comprehensive health benefits .
  • Career growth opportunities in a dynamic start-up environment.
  • Paid holidays .

Job Tags

Holiday work,

Similar Jobs

International

Environment, Health and Safety Manager Job at International

 ...WE'RE INTERNATIONAL COMMITTED TO THE ROAD AHEAD We are seeking an Environmental Health and Safety Manager to join the International Motors team at our state-of-the-art 1 million sq. ft. production facility in San Antonio, TX, where we manufacture class 6-8 and electric... 

Toyota IN

Industrial Automation Maintenance Team Member Job at Toyota IN

 ...your entire family effective first day of employment Paid holidays and paid time off What youll be doing Skilled Maintenance Team Members support the production, quality, cost and safety goals of the manufacturing operation and plant facilities. All... 

BitMart | 7 YEARS S7RONG

Social & Content Specialist Job at BitMart | 7 YEARS S7RONG

 ...creative, detail-oriented, and data-driven Social Media & Content Manager to take our brand to the next level. The Social & Content...  ...will be a plus Ensure zero-flaw posts by meticulously reviewing every word and design element before publication Community Engagement... 

VitalCore Health Strategies

Registered Nurse Job at VitalCore Health Strategies

 ...VitalCore Health Strategies, (VCHS), an industry leader in Correctional Health Care, has openings for Registered Nurses at Sheriff Al Cannon Detention Center in North Charleston, South Carolina for Multiple Shifts ! We offer shift differential pay for the... 

Harper Harrison

Design Manager Job at Harper Harrison

 ...Architectural Designer Origination Engineering Company Client is a developer, owner and operator of distributed renewable energy...  ...application packages, interprets system studies, and manages the ever-growing pipeline of development opportunities. The output...