Call Center Specialist Job at Acro Service Corp, Phoenix, AZ

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  • Acro Service Corp
  • Phoenix, AZ

Job Description

Job Title : Call Center Specialist

Location : Phoenix, AZ, 85007

Duration : 6+ Months (Possible tenure extension and permanent)

Pay Range : $18-$20 per hr

Work Schedule : Mon-Fri 8AM - 5PM

Job Description:

  • Answering incoming phone calls in a fast-paced environment.
  • Resolving Tier 1 level issues -Reviewing taxpayer accounts
  • Verifying, gathering and simultaneously updating key information
  • Educating taxpayers of online resources and current tax policies
  • Submitting requests for payment arrangements
  • Participation in all team engagement activities.

Skills

  • Strong ability to multitask
  • Basic use of Microsoft Word, Excel and Google Workspace Basic math skills are required
  • Great interpersonal skills
  • Communicate well both in writing and verbally

Preferred Education & Experience

  • High school diploma or equivalent.
  • Bilingual or Spanish speaking is preferred.
  • The previous two positions should each be at least one consecutive year in a fast-paced call center. National call centers in industries such as finance/banking, insurance, telecommunications (not technical support).

Job Tags

Permanent employment,

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